Business Unit Trainer – Night shift

Job Listing No: 9740000

Business Unit Trainer – Night shift

Human Communications – Western Cape – Business Unit Trainer – Contact CentreCBD – Cape TownMarket-Related + Shift Allowance + Benefits Overall purpose of the position: Reporting to the Training Manager – Operations, the incumbent will need to be dynamic, able to think on their feet and take the initiative. The purpose of the role is to deliver, evaluate and report on all Business Unit specific training within the operation in order to contribute to the successful delivery of contractual obligations. Minimum Requirements essential for the position: Grade 12 / Matric certificate 12 months minimum training experience required Key Performance Areas: * Training Delivers skills training to all agents Operates within agreed training schedule and meets quality standards Delivers induction training Delivers on-the-job Learning Assessments Designs pre and post training assessments Ensures completion of learning assessments and provides relevant feedback based on results Administration and Record Keeping Accu… – Permanent – Full-time

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