Call Centre Manager

Job Listing No: 9740000

Call Centre Manager

Call Centre Staffing – Cape Town, Western Cape – In this position you will be required to: 1. Implement operations in line with the regional operational procedures and direct the execution of operating policies to support overall business and company policies and objectives. 2. Establish performance goals, allocate resources and assess the policies of senior management to ensure that client SLA’s and contractual agreements are met. 3. Establish, build and maintain successful working relationships with clients and manage their escalations and complaints. 4. Ensure sustained and profitable growth throughout the contractual lifecycle and establish and manage an operational budget. 5. Effectively manage a team of Operations Specialists, their resources, development and overall performance. 6. Produce and distribute reports to relevant stakeholders highlighting key metrics to support decision making…. – Permanent – Full-time

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