Call Centre Supervisor (Plumbing)

Job Listing No: 9740000

Call Centre Supervisor (Plumbing)

Sinakho Staffshop (Pty) Ltd – Centurion, Gauteng – Strive for delivering excellence through the application of your expert knowledge in after sales service division. Duties – Direct and oversee After Sales Service team (x3) to create and manage warranty claims in accordance with established policy and processes – Manage daily reports to track open warranty claims – Support the Sales Service Team to prioritize claims and process accordingly before claims require escalation – Escalate in a timely manner, all at risk claims or issues that cannot be resolved – Monitor critical claims and coordinate between the After Sales Service Team, Service Centre and customers to ensure customer satisfaction – Track all escalated issues separately from the daily incoming issues and reports out daily to P&S Manager – Generate team performance reports (SLA, open claims, open escalations) and act to improve individual team member skills as needed – Responsible for quarterly review of the their teams performance – Subject matter expert as it pe… – Permanent – Full-time

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