Call Centre Supervisor
PMG Recruitment – Johannesburg, Gauteng – Educational requirements and experience: The candidate must be in possession of a matric certificate, Diploma/NQF level 6 qualification in Business Management, Call Centre Management or Customer Services Management. 3 – 5 years within a client services call centre environment and supervision of staff. Job description: To supervise, plans and manages functions related to call centre work area and direct the day to day activities related to the operation of the Call Centre. Assign tasks, follow up and gives instructions as necessary Develop, communicate and monitor the schedule for call centre agents duties Attend to communication with relevant stakeholders in an efficient and qualitative manner Analyse the month-to-month call centre statistics and report on the trends Monitor and review call centre agents call for quality assurance and accuracy Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job Ensure th… – Permanent – Full-timeApply for this job.