CIS Helpdesk Support

Job Listing No: 9740000

CIS Helpdesk Support

Nedbank – Johannesburg, Gauteng – Nedbank Recruiting Closing Date 08 August 2017 Nedbank Retail and Business Banking Nedbank Retail and Business Banking takes care of all our individual clients, as well as businesses with an annual turnover of less than R700 million. Though our retail channels of more than 1 000 staffed outlets and 3 500 ATMs, we offer a full range of services, including: transactional banking; card solutions; lending solutions; deposit-taking; risk management; a range of investment products; and card-acquiring services for business. Job Purpose To obtain; capture or process data within laid down policies; procedures and systems in order to satisfy clients and bank requirements to achieve departmental objectives and targets. Assist with telephonic queries on the CIS/ERM helpdesk as well as via the CIS/ERM Mailbox. Job Responsibilities Build client trust by resolving queries timeously; communicating SLA deviations and suggesting resolutions. Maintain internal and external relationshi… – Permanent – Full-time

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