Contact Centre Manager Inbound

Job Listing No: 9740000

Contact Centre Manager Inbound

Medipost Pharmacy – Pretoria, Gauteng – Primary purpose of the job: To manage the inbound contact centre of the company and ensure that professional service is provided to Medipost customers by Call Centre Agents. TRAINING REQUIRED Training on company systems (e.g. Call Cabintet, Presence, MITEL, MedipostAPP, Eyerys, MS Office (advanced)) COMPETENCIES (KEY BEHAVIOUR AREA) Leadership skills; analytical, numeracy, problem solving; interpersonal skills, conflict management skills, deadline oriented, time management, collaboration with others, confidentiality MINIMUM IDEAL QUALIFICATIONS Grade 12 Related degrees/ diplomas or certificates (e,g, call centre/ customer relations / marketing & sales or project management) EXPERIENCE 3-5 years in a call centre in a leadership role Health care industry experience LICENSING & ACCREDITATION N/A N/A MINIMUM IDEAL QUALIFICATIONS Grade 12 Related degrees/ diplomas or certificates (e,g, call centre/ customer relations / marketing & sales or project management) EXPERIENCE 3-5 years in a call … – Permanent – Full-time

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