Customer Enterprise Manager

Job Listing No: 9740000

Customer Enterprise Manager

Language Recruiters – Gauteng – A leading telecommunications company have an exciting job opportunity for a Customer Enterprise Manager to join their team in Johannesburg. You will develop and implement Service Management processes for new Group Enterprise Customers, develop and provide playbook to Group Customers and be accountable for Customer training for services. Does this seem like the perfect challenge for you? Keep reading!Your key job responsibilities as the Customer Enterprise Manager in Johannesburg will include:Accountable to develop customer specific solutions and SLAs by coordinating with customers, project team Global account managers, service managers, Account managers, architects, and service management teamsDevelop and provide customers with playbook for services offeredTrain customers on playbookManage handover between project and operations teamProduce SLA reports intended for Group Senior Management and MNC customers consumptions as directed and required, during the transition and handover phase … – Permanent – Full-time

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