Customer Insights Analyst

Job Listing No: 9740000

Customer Insights Analyst

Michael Page – Johannesburg, Gauteng – This role requires the individual to work across functional teams with various business owners to determine and meet their customer communication requirements and ensure that the company has the necessary data and information for operational decision and strategic planning. Client Details Our client is a leading retail organisation with over 30 000 employees across Southern Africa. Their Headquarters are based in Johannesburg. Description As the Customer Insights Analyst, you will be based in Johannesburg and reporting to the General Manager (Customer Data Management). Your key responsibilities within this role will include: Collect, understand, analyse and interpret customer and competitor intelligence to drive improved business decisions. Present outputs/insights/recommendations to customers. Build statistical models to support/drive Marketing and broader business decisions (propensity models, segmentation models). Scope and manage analysis process to drive answers to i… – Permanent – Full-time

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