Customer Services Consultant

Job Listing No: 9740000

Customer Services Consultant

JobScape – Ekurhuleni, Gauteng – This seal certifies that the information and activity of this Recruiter has been carefully verified by BestJobs. Description Handling Client Queries. Taking telephonic calls totaling 100 p/d. Document Processing and Administration. Other General Administrative Tasks. Effective professional handling of queries. Liaison with the general public, corporate & internal staff. Use questioning and listening skills that support effective telephone communication. Apply appropriate actions to effectively control a telephone call. Effectively deal with job stress, angry callers, and upset customers. Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Other duties as assigned. Skills & Attributes Required Deciding & Initiating Action. Adhering to Principles. Coping with Pressure & Setbacks. Achieving personal work goals & objective. Delivering Results & Meeting Customer… – Permanent – Full-time

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