Parvana – Cape Town, Western Cape – About the Client: Our client is a Software development house with a nice focus around information management. Please Note: This job advert is an abridged version of the original job specification RESPONSIBILITIES: Understanding the customer requirements. Understanding and striving to continuously improve the product. Performing research on industry trends and competitor trends. Defining the product roadmap and vision. Reviewing deployments and ensure quality and stability. Defining and maintaining a blue print for every product. Packaging the products and keeping all documentation and specifications up to date. Maintaining test and internal platforms. Defining SLAs and ensuring that SLAs are met. Monitoring and managing customer satisfaction levels. Preventing / mitigating revenue loss. Understanding customers business and process needs. KPIS: Product design and roadmap. Client satisfaction, relationships and communication. Employee welfare, mentoring and coaching. Account management. … – Permanent – Full-timeApply for this job.