First Line Analyst

Job Listing No: 9740000

First Line Analyst

Cape Town, Western Cape – Qualification: Grade 12 Desirable: ITIL Foundation v3 / Good understanding of ITIL MCSE MCP Certified MCDST Certified Skills & Experience: MS Office and Windows XP / Windows7 18-24 months in the Customer Service industry Basic troubleshooting abilities in the Technical / Networking environment Job Description: The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. Please visit our website, www.communicate.co.za to submit your CV directly or to view other IT jobs. If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. We also invite you to contact us to discuss other exciting career opportunities in our niche area! For more information please call, Sandy-Lee Williams on 021 418 1750, quoting the … – Permanent – Full-time

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