Helpdesk Agent – ISP industry – Stellenbosch

Job Listing No: 9740000

Helpdesk Agent – ISP industry – Stellenbosch

South Cape Recruitment – Stellenbosch, Western Cape – Fast Growing ISP company based in Stellenbosch is looking for a Dynamic, IT orientated Helpdesk Agent to join their team.The Helpdesk Agent assist clients via telephone and email, with internet service issues and provide support for network related queries on Midrotik and Ubiquiti equipment setups.Responsibilities:Supplying clients with general information regarding their Wireless service & responding on emailHelping clients with basic support queries and assist with basic troubleshootingLog tickets for all client queries and escalate as necessaryAccurately screen incoming calls, redirecting calls and taking messagesSolve basic configuration issuesDocument basic processes as well as required external escalation steps and contact info when assisting with escalationsContinue studies and research outside of office hoursEscalate issues accordingly to Tier 2 Engineers Qualification and Experience:Grade 12 / Senior CertificatePrevious experience within an ISP environment will be an added adv… – Permanent – Full-time

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