In Life Chat Agents

Job Listing No: 9740000

In Life Chat Agents

Umhlanga, KwaZulu-Natal – Position Purpose Retention agents are responsible for driving customer retention through up-selling and cross selling products as well as delivering exceptional customer service to our Clients Those who are successful in this role tend to enjoy interacting with customers are motivated by providing great service. Open minded and a fast learner with the ability to adapt easily. They have good product knowledge, know how to identify needs and provide solutions and are able to work in a fast-paced and dynamic environment. A good level of confidence and assertion underpins all interactions. Proven experience in a contact centre environment (Advantageous) Up-sell and cross-sell focus (Sales ability) Excellent Knowledge of computers and business operations Proven ability to communicate articulately and credibly on all levels Effective listening skills Natural conversational ability Good time management Competencies Use verbal English skills to establish rapport Us… – Permanent – Full-time

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