Order Desk Consultants / Call Centre

Job Listing No: 9740000

Order Desk Consultants / Call Centre

Mlilo Consulting Services – Johannesburg, Gauteng – Job purpose – Prrovide admin support Responsibilities: To capture sales orders and administer sales related callls Receive and process Trade Partners and internal customer queries Prepare all necessary documents for exports Liaising with management Maintain and improve relations with Trade Partners Run daily and weekly reports on orders Assist with all aspects of Order Desk Quality Management System – Comply with the requirements of the Call Centre Quality Systems Policy and Procedures – Operate according to standard operating procedures and within the parameters of applicable legislation Customer Relations: Render the right service first time Interact with customer Queries and Complaints – Handle and resolve a range of customer complaints in Contact Centre Call Centre Management: Work as member of a Call Centre Team Contribute to a diverse working environment in the Call Centre Qualifications and experience: Grade 12 MS Office (Excel, Word, PowerPoint, Outlook) Sales Related sales qua… – Permanent – Full-time

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