Quality Assurer

Job Listing No: 9740000

Quality Assurer

Nedbank – Johannesburg, Gauteng – Nedbank Recruiting Requisition Details & Talent Acquisition Contact 103426 – Debbie Fuyani Location JHB – Newtown Cluster Nedbank Wealth Insurance Career Stream Credit Management Leadership Pipeline Manage Self: Technical Position Quality Assurer Job Purpose To evaluate the quality of calls made by call centre agents in line with Nedbank policy. Job Responsibilities To meet target by listening to randomly selected calls per agent. Identify opportunities and make recommendations to add value to the quality assurance service provided. Establish and maintain relationships with stakeholders to re-inforce and improve quality of calls. Contribute to team performance by attending and participating in collaboration sessions. Meet department requirements by adhering to call monitoring process. Meet target by scheduling and planning. Compile and submit reports monthly to provide input on performance. Ensure compliance of call scripts by compiling and send… – Permanent – Full-time

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