Software Support Technician (Cape Town)

Job Listing No: 9740000

Software Support Technician (Cape Town)

Western Cape – The main purpose of this position is to manage the JIRA Service Desk and provide support to all users. Key Responsibilities: Analyse, troubleshoot, resolve and escalate incidents and ensure that they are resolved in a timely fashion. Monitor the usage of our client’s users and ensure that the system is used in an optimal manner. Perform data management tasks, user account management and setup. Bug report verification and documentation. Escalate complex support requests to the development team and follow-up on the execution thereof. Provide constant communications and feedback to the development team and users to ensure that all parties are constantly up to date with the incidents. Minimum Requirements: BTech or National Diploma in Information Technology is ideal, but candidates with significant previous experience in Mobile of Telecommunications environments will also be considered. A minimum of 2 years’ experience is required preferably in a Service Desk environment. … – Permanent – Full-time

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