Technical Support Analyst

Job Listing No: 9740000

Technical Support Analyst

Gauteng – Our client is seeking a Technical Support Analyst which entails evaluating, troubleshooting and resolving reported faults (“events”). Focus should be on service delivery and ensuring that information sharing regarding event resolution takes place at a regional level. The role comprises specialist support in response to issues pertaining to software development, SRS, documentation, software installations and upgrades. Job Description: – Provide support on development issues, with particular emphasis on .NET User Controls, Cobol code debugging, C# and vb.NET – Provide support on technical issues related to Workflow, e.NET, Espresso, Crystal reporting (SRS), Installations and upgrades – Resolve automation and business process issues utilizing vbScripting, Advanced Workarounds, User Controls, existing Cobol code, SQL traces and debugging logs – Monitor and reply to posts on forums – Help with Internal support tools development – After hour standby for regional offices – Ad … – Permanent – Full-time

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