Technical Support Specialist And Trainer
N+ or equivalent experience
3yrs Technical support experience
Own transport to and from work.
To offer technical support and problem solving to customers and internal staff.
Validation of product issues, escalating to R&D teams and finding solutions.
Monitoring of the Platform for any inconsistencies, resolving with development teams.
General Administration of Platform and device assignments.
Testing and approving/disapproving of products that have been identified by product managers as new products or solutions.
Present training courses at all levels, for customers and staff for HYYP and products.
Be available for after hour standby support on the set schedule.
Excellent communication skills.
Experience in technical support and training of products.
Excellent trouble shooting and problem solving skills
PC literate with proven proficiency in MS Office and email
General computer and IP networking knowledge
Basic SQL database knowledge would be to your advantage.
Knowledge of security products would be to your advantage.
Excellent interpersonal skills with ability to deal with people at all levels.
Ability to work effectively as part of a team
Being able to work independently to the completion of tasks.
Able to work extended working hours when required.
Able to travel from time to time to deliver training or customer support.
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