Trainer and Facilitator

Job Listing No: 9740000

Trainer and Facilitator

Lesley Snyman and associates – Bedfordview, Gauteng – Key Accountability: – Train on and develop soft skills, business, operational processes and systems Responsibilities: – Manage ‘Customer Experience’ trainers in line with scheduled training plan and ensure execution according to business expectations – Drive ‘Low Effort Customer Experience’ in line with processes and training materials – Manage day to day activities of the trainers ensuring adherence to strategy, plans and procedures including performance and disciplinary processes – Train, develop and coach system users on identified business training requirements – Conduct formative and summative assessments to monitor progress, achievement and shortcomings of learners to evaluate effectiveness of training – Provide feedback to learners and make recommendations on follow-up interventions – Identify system, process and customer experience shortcomings and suggest corrective measures to improve efficiencies – Assist with development of training materials – ‘Learner Guides and Quick Ref… – Permanent – Full-time

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